Big Boss - Trade Forex on up to 555 Leverage and CFD

FAQ about Standard Account or Pro Spread Account

Opening Accounts・Documents

For customers who applied for Quick Open Accounts:

It usually takes a few minutes to send the Notification that your account has opened after you submit the application.
If you did not receive any notifications, please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.

For customers who applied for Open Accounts or Create New Accounts:

After you submit the application, your uploaded documents will go through our checking and a notification will be sent to your registered email address if your account is successfully opened.
It usually takes 0-1 business day to finish account opening.

If you did not receive any notifications,
there is a high possibility that your application has not been approved or the notification was sent to your spam folder.
Please check if the email was sent to your spam folder.
※ Recently, there are lots of cases that the notification was sent to spam folders for customers who use Gmail to register on our website.

Quick Open Account

You may open an account without any personal identification document.
※You will still have to verify your identity upon fund withdrawals.

Please click here for Quick Open Account.

Standard Open Account

You may only open your account after all required personal identification documents has been verified.

Please click here to Open Account.

Proof of Identification Documents and Proof of address Document are required.
※Any documents which are not clear enough to identify or edited with mosaic are not acceptable.

Proof of Identification Documents

Your country’s Government organization approved identification document.
Your photograph, your name and expiry date (if any) has to be clearly seen on the document.

Examples
■ Passport　■ Driving License　■ Government issued Insurance Card　■ Identity Card

For security purposes, we would require you to submit a self-taken photo holding the identification document.
Within the photograph, your facial features, to your forearms must be clearly seen.
※Proof of Identification document and Proof of address has to be two separate documents.

Proof of address

Name, address, and date of issue (or expiry) has to be clearly seen on the document.

Examples
■ Proof of Residency　■ Utility Bills ■ Bank Statements
■ Any other public organization issued letters has to be within past 3 months

※Proof of Identification document and Proof of address has to be two separate documents.

You may open an account if you are above 18 years of age and below 80 years of age.

Please Check here for details.

Standard Account

Standard accounts are for users who trade on their own.

Premier Account

Premier accounts are managed by your appointed Fund Manager. We do not trade on behalf of our clients.

A third party (usually an affiliate who introduces you to use a Premier Account) will be managing your funds, namely, to trade on your behalf.
It does not mean Big Boss would be using your funds to trade on the market.

You cannot open a Premier Account directly from our website.
Please check with your Fund Manager or affiliate for more information.

A premier account does not have access to trade.

Instead, upon fund deposit, your funds will be accessed by your Fund Manager/affiliate to trade on your behalf.
You will not know the actual trading situation unless your Fund Manager informs you.
You may see the trade results from your account balance after some time.

Deposits

You may find out more on the 'Fund My Account' menu after you log on to MyPage.
After logging on, you may click here to proceed to 'Fund My Account' page.

For Remittance/ Bank Transfer from Overseas

Your deposit will be credited to your trading account upon our receipt of your transfer. Although it varies among different banks, after your transfer, it normally takes 2-5 business days before your account is credited.

However, your deposit cannot be credited immediately to your account for the following cases.

Your trading Account Number of Big Boss are not accurately filled in the blank of Remitter or Message to Beneficiary.

The remitter’s name is different from the registered name (in alphabet) in Big Boss.

If so, please directly contact our customer support team.

For Remittance/ Bank Transfer from a Bank in Japan

After your transfer is received by our financial collection agency, it normally takes 0-1 business day before your account is credited.

However, your remittance will not been successfully credited to your account if your name and your trading Account Number of Big Boss are not accurately filled in the blank of Remitter.
If so, please directly contact our customer support team.

Others

After finishing the payment, it normally only takes a few minutes before your account is credited.

However, your deposit cannot be credited immediately to your account for the following cases.

Your account balance is minus and the compensation needs to be operated by Big Boss. ⇒ It normally takes 0-1 business day before your account is credited.

The card holder’s name is different from the registered name (in alphabet) in Big Boss. ⇒ Please directly contact our customer support team.

Please Check here for details.

Trading

Leverage is any technique involving the use of borrowed funds in the purchase of an asset, with the expectation that the after tax income from the asset and asset price appreciation will exceed the borrowing cost. Leveraging enables gains and losses to be multiplied.
Please be aware that the higher the leverage, the higher the returns would be but would also mean possibly higher lost.

No. Leverage remains the same regardless of the volume of funds.

For standard accounts, you can choose leverage from 25:1、50:1、100:1、200:1、400:1、555:1.
※The leverage of CFD is fixed as 50:1.
For pro spread accounts, the leverage is 555:1.
※The leverage of CFD is fixed as 50:1.

A standard lot for forex = 100,000 units of base currency.
The minimum order per transaction is 0.01 lot (1000 units).
For more information, please refer to 'Bigboss Trading account Comparison Chart' here。

Rate x Unit of currency transacted x transaction volume ÷ leverage = Margin

On standard and pro spread account , the margin call marks at 50％ of margin level.

On standard account and pro spread account, stop out occurs below 20% of margin level.

For Standard Accounts, it is commission-free for all Forex and CFD trades.
A commission fee is charged for other trades (1 Lot one-way 0.2% (0.4% per turn)).
The commission fee on Pro Spread Accounts is as follows:

1 Lot one-way $4.5 ($9 per turn)

The swap point will be given out at the end of the business session according to the inter-bank market trading period. (except for the weekend.)

※Business session ending time as below:
・Summer Time: 21:00 (GMT+0)
・Winter Time: 22:00 (GMT+0)

There will be no swap point updates on the weekend.

So for the swap point, which is supposed to be given out on the weekend, will be given out at the end of the business session on Wednesday.

※For example,
・For Monday position, at the end of the business session, 21:00 or 22:00 (GMT + 0), will give out a 1-day swap point.
・For Friday position, at the end of the business session, 21:00 or 22:00 (GMT + 0), will give out a 1-day swap point.
・For Wednesday position, at the end of the business session, 21:00 or 22:00 (GMT + 0), will give out a 3-day swap point.

Withdrawals

Currently, only International Bank Transfers are available.

Big Boss charges $20 for USD account or 2000 yen for JPY account per withdrawal, regardless the amount.

After deduction of handling fee, usually it takes about 2-5 working days for transferred amount to reflect on your account.
※It would usually take a little longer to process withdrawals above $50000. Thank you for your understanding.

Unfortunately we cannot do that.
We would suggest you to cancel your withdraw application and re-apply again with the correct amount.
You may view your withdrawal history here upon log in.
※However, there might be a possibility that you may not make it in time to cancel after the application is processed.

Proceed to ‘Fund History’ located at the top bar and select ‘Withdrawal history’.
Click ‘Cancel application’ once.
A Cancellation report email will be sent to you from our customer support.

You may view your withdrawal history here upon log in.
※However, there might be a possibility that you may not make it in time to cancel after the application is processed.

※You will not be able to withdraw partial funds that falls under the following criteria:
・Funds deposited through credit cards within past 2 months.
・Funds that are required to maintain a healthy margin to maintain your current trading position.

A SWIFT code is an international bank code that identifies particular banks worldwide.

e.g.The Hongkong and Shanghai Banking Corporation Limited 　　HSBCHKHHHKH

If in doubt，please check with your bank to confirm the details.

As Premier account holders, your funds are being managed by your fund manager, who usually is at a state of position holding on your behalf.
Therefore you might not be able to withdrawal above a certain amount at a time.
Please contact your Fund Manager should you have needs to withdraw funds above the available limit.

We do not limit withdrawals, but due to the nature of Premier Accounts, there are rules decided between you and your Fund Manager.
We are unable to answer questions regarding withdrawal refusals from your Fund Manager.
Please contact your Fund Manager should you have needs to withdraw funds above the available limit.

You may also not be able to withdraw funds that falls under the following criteria:
・Funds deposited through credit cards within past 2 months

Transfers

Transfer would take 0-1 working days.
Do take note that when you transfer fund to other currency account, the fund is exchanged based on the market rate.

Proceed to ‘Fund History’ located at the top bar and select ‘Transfer history’.
Click ‘Cancel application’ once. A Cancellation report email will be sent to you from our customer support.

You may click here to proceed to view your fund transfer history.
※ Depending on situation and timing, there might be a possibility that you may not make it in time after the application is processed.

A 'Cancellation Report' email will be sent to you from our customer support should your cancellation is successful.

As Premier account holders, your funds are being managed by your fund manager, who usually is at a state of position holding on your behalf.
Therefore you might not be able to transfer above a certain amount at a time.
Please contact your Fund Manager should you have needs to transfer funds above the available limit.

We do not limit transfers, but due to the nature of Premier Accounts, there are rules decided between you and your Fund Manager.
We are unable to answer questions regarding transfer refusals from your Fund Manager.
Please contact your Fund Manager should you have needs to transfer funds above the available limit.

Personal Information

We would require you to send us a new Proof of address (dated to the past 3 month).
Please send a copy to support-t@bigboss-mail.com
and our customer support staff will verify and update for you.

We would need to verify that you are the actual user, therefore we require you to send an email to our customer support support-t@bigboss-mail.com from your old email address, with the following information:

Title: Notification on change of Email address

Name: ▲▲▲▲ ▲▲▲▲
Old Email Address: ○○○○＠○○○○.○○
New Email Address: ●●●●＠●●●●.●●

In case where you are unable to access your old email address, please send an email to our customer support support-t@bigboss-mail.com with the following information:

Title: Notification on change of Email address

Name: ▲▲▲▲ ▲▲▲▲
Bigboss Account number: ◆◆◆◆◆◆◆◆◆◆ (Account number(6 or 10 numbers))
Old Email Address: ○○○○＠○○○○.○○
New Email Address: ●●●●＠●●●●.●●

Attached with a proof of personal identification.

Proof of Identification Documents

Your country’s Government organization approved identification document. Your photograph, your name and expiry date (if any) has to be clearly seen on the document.

Examples
■ Passport　■ Driving License　■ Government issued Insurance Card　■ Identity Card

For Premier Account holders, leverages does not exist for you. Please check with your fund manager.
You may change your leverage if you are a standard account user.
Please send an email to our customer support support-t@bigboss-mail.com with the following information.

Title: Change of Leverage

Account name: ▲▲▲▲ ▲▲▲▲
Account number: ◆◆◆◆◆◆◆◆◆◆ (Account number(6 or 10 numbers))
New requested leverage: xxx:1

We do not close already opened accounts. After withdrawing all funds in the account, the account will automatically enter a frozen mode.

FAQ

FAQ about Standard Account or Pro Spread Account

Opening Accounts・Documents

I haven’t received any notifications about account opening.

For customers who applied for Quick Open Accounts:

For customers who applied for Open Accounts or Create New Accounts:

What is the difference between Quick Open Account and Standard Open Account?

Quick Open Account

Standard Open Account

What are the documents required to open an account?

Proof of Identification Documents

Proof of address

Are there age limit to opening an account?

How many types of accounts are there?

What is the difference between Standard Account and Premier Accounts?

Standard Account

Premier Account

How does a Premier account work?

How do I open a Premier Account?

How do I start trading on a Premier account?

Deposits

What are the various methods to deposit funds?

My deposit has not been credited to my account yet after a while.

For Remittance/ Bank Transfer from Overseas

For Remittance/ Bank Transfer from a Bank in Japan

Others

When will the trade bonus be reflected on my account?

Trading

What is leverage?

Does the amount of funds I have affect the leverage?

What are the options for leverages?

What’s the minimum transaction volume per order?

How do I calculate Margin?

What’s the percentage for margin call?

What is the percentage for stop out?

Are there any commission fees for every trade order I make?

When is the swap point going to show in my account?

Withdrawals

How do I withdraw funds?

How much are the withdrawal fees charged on your side?

How long does it take for my withdrawal to reflect on my bank account？

I had made multiple withdrawal application in a day, can you only charge me handling fee once?

Can I cancel my fund withdrawal application?

Are there limits to how much I can withdraw?

What is a SWIFT Code?

Why are there fund withdrawal limits for Premier account holders?

Transfers

How long does it take for my transfer to reflect on the credited account?

I’d like to cancel my fund withdrawal/transfer application

How do I transfer funds from my Premier Account and what are the limits?

Personal Information

I have changed my address. What should I do?

I’d like to change my registered email address.

I’d like to change my leverage, what should I do?

How do I close my account?